Last updated: February 05, 2025
Vie Beauty Ghana Return and Refund Policy
Thank you for shopping at Vie Beauty Ghana. We strive to provide you with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Eligibility for Returns:
To be eligible for a return, the following conditions must be met:
* The product must be in its original packaging, unopened, unused, and in resalable condition.
* You must contact us within [7] days of receiving your order.
* You must provide proof of purchase, such as your order confirmation or receipt.
* The product must not be a non-returnable item (see list below).
Return Process:
* Contact Us: Email us at [email protected] or call us at [0559353995] within [7] days of receiving your order. Explain the reason for the return and provide your order number.
* Return Authorization: If your return is approved, we will provide you with a return authorization and instructions on how to return the product.
* Packaging: Carefully package the product in its original packaging, ensuring it is securely sealed to prevent damage during transit.
* Shipping: You are responsible for the return shipping costs unless the return is due to a defective product or an error on our part. We recommend using a trackable shipping service to ensure the product reaches us.
* Inspection: Once we receive the returned product, we will inspect it to ensure it meets our return criteria.
Refund Process:
* Approved Returns: If the returned product meets our criteria, we will process your refund within [7] business days. The refund will be credited to your original payment method.
* Damaged or Defective Products: If you received a damaged or defective product, please contact us immediately. We will arrange for a replacement or a full refund, including shipping costs. We may request photographic evidence of the damage or defect.
* Exchanges: We currently do not offer direct exchanges. If you wish to exchange a product, you will need to return the original product and place a new order.
Late or Missing Refunds:
If you haven’t received your refund within [14 days] business days, please check your bank account or credit card statement. If you still haven’t received your refund, please contact us at [[email protected]] or [0559353995].
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
By email: [email protected]
By visiting this page on our website: www.vieaccessories.com
By phone number: 0559353995
Changes to this Policy:
We reserve the right to modify this return and refund policy at any time. Any changes will be posted on this page.
Important Notes:
* This policy is applicable to purchases made directly from Vie Beauty Ghana – [www.vieaccessories.com]
* Please keep your proof of purchase in a safe place.
This return and refund policy is designed to be clear and transparent. We are committed to providing you with a positive shopping experience. If you have any questions, please do not hesitate to contact us.